Air Source Heat Pumps Can Save You Money

Have an old boiler and/or AC system? Frustrated by high energy bills (who isn’t?)? Look to make an investment in a different technology that will provide reliable heating and cooling to a space and reduce energy usage, greenhouse gas emissions, and cost. I am talking about an air source heat pump. This is not an old technology; it has existed for quite awhile. Its recent step up is its ability to heat a space even in Northern climates.

An air-source heat pump system uses refrigerant to move heat across a wall. In the wintertime, it takes heat from the outside and transports it to the inside space. This seems counterintuitive. Even on a bitter cold day, the huge reservoir of cold air does contain heat. That heat warms a liquid refrigerant to a gas which through a compressor transports the refrigerant and releases the heat to the indoors. In the summertime, the reverse happens. The refrigerant takes heat from a hot room and delivers it and releases it through a coil to the already hot outside.

What makes an air source heat pump a good investment is that this can be done using less energy than other HVAC equipment. It takes less energy to move heat from one place to another compared to creating heat, such as a boiler combusting a fuel (purchase, transport of the fuel and then combustion and ensuring that heat is not lost).

Air source heat pumps can be built into walls or mounted onto the ground right outside a building or be placed on a roof. They do not take up a lot of space (compared to boiler systems), but do require some construction and, potentially, putting holes in walls.

Air source heat pumps can be controlled by any of a variety of automated controls to pre-program set points for heating and cooling or automated controls (remotes) to turn on and off such systems. Mini-split systems, packaged terminal air-source heat pumps, and single-package air-source vertical heat pumps are options for appropriate spaces.

Why you should consider air source heat pumps:

  • Cost.  Air-source heat pump systems provide heating and cooling more efficiently, using electricity, rather than combusting a fuel. Such systems can reduce heating energy use by up to 50% compared to comparable technologies. One need not deal with the price surges of natural gas and oil.
  • Reduced maintenance.  Such systems require less maintenance than boilers, such as the absence of fuel storage, insulation, and cleaning boiler tubes.
  • More pinpoint comfort. Air source heat pumps can provide heating or cooling from room to room, rather than having to heat or cool a large space, reducing energy waste. Controls allow even better temperature and humidity control.
  • Environmental upgrade. Besides the reduction in greenhouse gas emissions by using electricity for energy rather than fuel oil or natural gas, heat pumps do not create onsite emissions; your employees and the public will breath cleaner air and you get all of the health and wellness benefits of this. In addition, by ridding yourself of a combustion source, you reduce the risk of fuel leaks and carbon monoxide poisoning.
  • Incentives aplenty.  Many building owners hesitate to implement energy upgrades because they do not have the money on hand to purchase such systems. Air source heat pumps are being pushed strongly by a number of utilities and states nationwide, as they recognize this as a step toward meeting energy and greenhouse gas emission reduction goals. Thus, many utilities will pay you back handsomely for installing air source heat pumps, as much as 50, 60 or a higher percentage of your installed cost.

Significant, long-term energy cost savings and potentially paid for in large part by your local utility or government. In this age of skyrocketing energy costs, air-source heat pumps can provide reliable and controlled comfort at a low cost for you. Get more information on air source heat pumps from Energy Star (www.energystar.gov).

CCES experts are here to assess your building and determine whether air source heat pumps or other technologies will reduce your energy usage and costs significantly as a worthwhile investment. Contact us today at karell@CCESworld.com or 914-584-6720.

Energy Improvement Corporation Open PACE Program

By Nicholas Zuba, Director, PACE Policy and Programs at CleanFund

The EIC Open PACE Program (C-PACE) is a financing program for energy-efficiency projects, available  in many states. A major barrier for a building owner to implement energy-saving improvements is the need for cash to cover upfront costs. C-PACE helps building owners with the financing to make these improvements – and reap the benefits – sooner. These costs are repaid over time through an assessment placed on the improved property, similar to tax assessments like water, sewer, or other special district liens. To date, many, but not all states, municipalities, and counties have opted into the C-PACE program.

Program Parameters:

The following information summarizes the program.

CategoryParameter
Eligible Property OwnersCommercial property owners including office, multifamily, non-profit, warehouses, retail, manufacturing.
Improvement TypesEnergy efficiency and renewable energy
Energy Efficiency StandardsRetrofit projects must have a Cost-Benefit Ratio greater than one to be approved for financing by EIC. New Construction projects must meet or exceed specific building standards, including LEED Gold, Energy Star, Passive House, NY Stretch Code, etc. to be approved for financing
Municipal ResponsibilitiesProcessing of liens placed on improved properties
Recent program changes and improvements to remove municipal risks:

There have been notable changes to the C-PACE program in NY, including the following:

  • Municipalities are no longer required to provide a financial backstop for any delinquent C-PACE payment
  • Removed the cap on C-PACE financing amount based on property value
  • New construction enabled for the program to improve new builds
Program benefits for municipalities, residents, and property owners:
  • Helps stabilize tax base for the municipality, because energy-saving improvements will increase property values, making property owners more inclined to keep their businesses in town rather than move to less costlier  communities
  • Provides attractive financing for economic development that a municipality can use to attract new businesses,  including multi-family property developers
  • Reduces energy costs for property owners, enabling them to reinvest money into their businesses or  make multifamily properties look more attractive to tenants (i.e. improve common spaces)
  • Helps reduce fossil fuel consumption and by extension reduce the municipality’s greenhouse gas emissions caused by commercial properties, one of the biggest contributors to the area’s carbon footprint
  • No cost to local taxpayers, as the processing costs incurred from lien filings will be offset by fees paid to the municipality.

Nicholas Zuba is the Director of PACE Policy and Programs for CleanFund, a direct lender focused exclusively on the commercial property sector. Nicholas earned his Master of Public Administration degree from Cornell University in 2015, focusing on environmental sustainability program design and management. He earned his Bachelor of Arts degree in Political Science from Ithaca College in 2006. He can be reached at nzuba25@live.com.

Inflation/Supply Chain: The Time To Act Is Now

As has been well-publicized (and in companion article), the US has been hit by both high inflation and supply chain issues. Cost inflation rose in 2021 by 7%, the highest rate in over 30 years. And energy costs remained the top driver of this high inflation in 2021, rising 29%. Gasoline costs rose 50% and fuel oil costs 41%, according to the US Bureau of Labor Statistics. If all of the other arguments made over recent years to do an energy audit and prioritize reasons to save usage and cost have not succeeded, now they must. And if you are thinking “Oh, these increases cannot be maintained”, well, that’s simply not necessarily true. And the beauty of energy savings is that smart actions you take will save you energy costs for many years down the road in future good times and bad. So don’t wait!

So what is the first step? Get a handle on your energy bills. Go back and retrieve your energy bills, going back 2 years. Don’t forget to include oil invoices, too. Just like you track sales, expenses, etc., you should track energy usage and costs. Create a simple spreadsheet or Word document to catalog the usages and note changes over time. See if your energy bills have risen that much.

Then have a professional energy audit done. There has literally been a revolution in the last 5 years of new technologies that will save energy costs. A professionally-performed energy audit will inform you of what options you have either in terms of modern replacement technologies or of changes in operations to reduce energy waste. Some of the options may be very cheap or free, such as changes in settings. Others may be expensive upfront, but many utilities and governments have rebates and other subsidies to partially pay the upfront cost. If you pay your utility bill, you would qualify. And a growing number of governments offer “C-PACE” financing, which is subsidized and allows you to pay back the loan in installments like you pay your local taxes in the same payment. Even without that, lenders know that energy efficiency technologies are cash positive; there is less risk of lending money because the savings will be there.

Take your energy audit report seriously and read deeply into it. The energy professional will likely provide multiple ways to reduce energy usage. Take them seriously. You may not be able to do all of them at once, but certainly be assertive and go forward with several. You do want to cut down your energy costs as they rise so much. Consider hiring a project manager to implement the strategies you select. Yes, you will have to pay extra for the expertise, but if that person will better ensure the strategies are incorporated properly and the energy savings predicted will be achieved, then it is worth that price. Remember your energy savings from just about any upgrade is not a one year thing, but will continue to save you money for many years in the future. If poor or no project management means the device is 10% less effective, then that is a much greater loss in avoided cost over time than what you would have paid the professional.

There have been many cases – and many I have seen – of companies and managers who have turned down good, energy-saving projects because they did not “have to” or they felt the savings were not enough. Those days are gone. Those that held back a few years ago are paying a steep price now for that attitude with energy costs having risen by 29% in the last year. Don’t make that mistake. Do an energy audit the right way and go forward on smart energy saving projects!

CCES has the experts and experience to perform these services for a variety of building and operation types. We have many years of experience of performing many types of energy audits and equipment assessments and retro-commissioning to determine multiple ways for you to save energy costs. We can project manage and bring in the best experts to install and ensure good performance of energy strategies you select. Contact us today at karell@CCESworld.com or at 914-584-6720.

Recent Supply Chain Issues and Energy Upgrades

The renewable energy and energy efficiency sectors are booming. Fueled (sorry for the pun) by growing utility and government incentives, regulations, high energy prices, and corporate demands to be more “green”, the industries are growing. However, like other general projects, construction of necessary renewable and other energy technologies is impacted by supply chain issues, affecting both time and cost.

Shortages of materials and slowdowns in transport are leading to delays, higher costs, and disputes between contractors, subs, and customers. This is particularly true for renewable energy and energy efficiency projects. Here are some key issues.

  • Availability of key raw materials: Certain raw materials required to build solar panels or other components are limited in availability, increasing the risk of supply chain disruption.
  • Limited manufacturing: Steel and other more components of less specialized equipment are also in short supply. An assembler of cooling towers told me he had to suspend business in this area because only one material was in short supply. But without it, they could not make the cooling towers per needed specifications.
  • Transportation:  Raw materials must not only be mined and treated but also transported to the appropriate assembly plant or retailer. It has been well publicized that there is a shortage of truck drivers, boat operators (for barges), and dock workers to unload boats, trains, or trucks. Materials have sat around for many days at many ports around the world.
  • ESG: Although renewable and energy efficiency projects have positive impacts on the environment, they often rely heavily on the mining or fabrication of certain raw materials which may have great negative impacts. They can also affect workers, local communities, and the nearby environment. Particularly for firms with strong social sustainability standards, some projects may no longer be a go.

What can you do to keep projects moving forward to help you comply or otherwise be more efficient?

  • Review projects and consider which raw materials are critical and alternative technologies if an initial approach may not work because of shortages. Determine which equipment may undergo high price changes or shortages and communicate this to colleagues in case it results in delays or cost overruns.
  • Suppliers should communicate all potential delays or cost bumps with customers before they happen. It may be in the customer’s interest to be proactive and reach out first. Given these recent problems, before hiring a supplier, a customer should keep in mind the bidders’ experience, reliability, and ability to communicate during difficult times, not just the cheapest price or best equipment.
  • Customers should consider some type of performance insurance in case a certain piece of equipment cannot be supplied on time or at all. In addition, contracts should be reviewed to contain appropriate representations, warranties, and indemnities, to minimize potential losses that may arise due to projects being delayed or upended altogether. Speak to a qualified attorney about this.
  • Customers should understand the regulatory risk they face if the equipment is not in place by a certain time, and both warn and negotiate with the regulatory agency(ies), to reduce liability because equipment is not in place in time for reasons beyond the customer’s (operator’s) control, such as supply chain issues. Just one example: I had a client (pre-COVID) who could not meet a regulatory deadline due to a part being backordered. I showed the agency the backorder a few months in advance and said they would install it when it arrived. The agency granted the facility an extension and, in fact, the equipment was installed soon after the original deadline.

CCES has the experts to help your firm design and execute energy efficiency and renewable projects to address and minimize risk factors of supply chain issues by suppliers. Contact us today at 914-584-6720 or at karell@CCESworld.com.

NY Proposes Major Sustainability Rule For Fashion Industry

In January, the New York State Assembly and Senate introduced identical bills seeking to impose environmental, social and governance (ESG) requirements of the fashion industry. (https://www.nysenate.gov/legislation/bills/2021/A8352)   If passed, the “Fashion Act” would make New York the first state in the country to require fashion retail sellers and manufacturers to publish extensive disclosures about their supply chains and their environmental and social due diligence policies, processes and outcomes and to set binding targets to reduce those impacts.

The Fashion Act applies to fashion retail sellers and fashion manufacturers, defined as business entities that primarily sell articles of apparel or footwear and list “retail trade” or “manufacturing” as their principal activity. Subject companies must do business in New York State and have annual global gross revenues exceeding $100 million.

The Fashion Act imposes ESG disclosure of a supply chain map; social and environmental sustainability report; impact disclosures of certain environmental and social impacts; and annual reports tracking progress toward risk and impact reduction. Subject companies must prominently post these disclosures on their websites.

Subject businesses must map at least 50% of their supply chain by volume across all stages of production from raw material to final production. Such a supply chain map must include suppliers and supply chains associated with certain prioritized risk areas identified in the entity’s Sustainability Report, including names of such suppliers.

Briefly, the Sustainability Report must identify business risks and measures taken to ensure “responsible business conduct” in policies, according to principles set forth by the United Nations and other organizations. The Sustainability Report should also identify areas of significant risks in the context of its supply chains, including, for example, geography-related risk factors (governance, human rights, or environmental adverse impacts) and enterprise-specific risk factors (known instances of misconduct). The Report should identify actions taken by to mitigate identified risks, including benchmarks for improvement and progress. The Report should also assess the extent to which the company’s activities have impacted the identified risks and ways it has remediated following discovery of an adverse impact.

The proposed rule requires disclosure of greenhouse gas (GHG) emissions, which must be based on the reporting standards of the World Resources Institute and be independently verified. Reporting must include a baseline of current energy usage, GHG emissions, water usage and chemical management, as well as reduction targets.

The proposed Fashion Act allows both the New York State attorney general and the public the right of enforcement action. A private citizen may start a civil action for alleged violations of the Fashion Act.

Should the Fashion Act become law, it would require companies to comply with its various disclosures within 12 to 18 months of promulgation.

Please note that this is not a legal interpretation of the proposed bill. Please read the proposed bill and speak to qualified, experienced legal counsel before taking any actions. CCES has the experts to help your firm – whether in the fashion industry or not – to perform a professional GHG emissions inventory (“carbon footprint”) for your operations ahead of this or other legislation. Such a carbon footprint can help your company find ways to make your operations more streamlined and save you expenses. Contact us today at karell@CCESworld.com or at 914-584-6720.

The Road To Net Zero

All the talk these days is achieving “net zero”, a state where we the Earth absorbs as much carbon as we emit. Is this achievable? After all, from a global point of view, the vast majority of our energy still derives from fossil fuel. Not sure? See all of the news about OPEC and other energy producing companies. They are still doing well. And what about our agriculture and deforestation? Achieving “net zero” means a complete change to the global economy and probably how we live our lives. Can we do it? At what cost?

This means all of us will have to change the way we live, the way we work, the way we play, the way we socialize. Drive electric cars. Only travel when you have to. Only use energy (and it better come from clean sources) when you have to.

What might be scariest is the how. There is no magic solution, a magic “pill”, nothing even a well-intentioned company can invent something to achieve net zero with no impact on our lifestyles. Also, it will take all of us, every country to change our ways of life for net zero. If one major country decides not to take part for foolish political reasons of an egotistical autocrat, we probably will not achieve net zero. Can we act as people on one planet to make the changes needed to propel us to net  zero? Here’s what must happen – at a minimum:

  • Governments and the public must encourage research and development of new products and innovations to make low- or no-carbon options feasible, affordable, and and acceptable. Yes, that may mean “taking sides” or investing in technologies that may turn out not to work, but we must take this risk to achieve innovations that will help us achieve net zero. For those of us old enough, we remember the race to the Moon in the 1960’s. Those innovations had a much greater positive impact on our lives beyond taking astronauts to outer space!
  • Markets and financial institutions must recognize the importance of these new products, too, and change their mindset from reward only those that make short-term profits, but also those that work on risky ventures, too.
  • But making good products is not enough. We must have the strength to invest in actually implementing them so they are available and affordable to all around the globe. What use is an electric car if there are not enough charging stations to make its use practical for everybody? That may mean “tearing up” a lot of infrastructure to make the innovations practical and, therefore, costly, for little short-term gain. But these changes and inconveniences must occur.
  • Governments must cooperate internally. Governments must spend the resources on infrastructure and other non-glamorous items to allow the proliferation of these products, even if they are not politically palatable. Politicians and people must stop sniping at innovations, just because they are new or different.
  • And governments must cooperate externally, too. Governments must band together to encourage innovation and not to keep discoveries “in-house” only. In addition, governments must make sure that successful innovations be implemented not only for the short-term gain of their own citizens but be rolled out to the entire global population. Governments should not be afraid to pass laws that mandate carbon emission standards or otherwise mandate or encourage the use of these technologies and should coordinate these laws with other governments.

To avoid major catastrophes that will cost all of us much more in lives, money, and quality of life in the future it will be important to be successful in all of these areas.

CCES has the experts to help your company address Climate Change issues, such as determining thoughtful strategies to reduce your greenhouse gas emissions significantly. Contact us today at karell@CCESworld.com or at 914-584-6720.

World’s Longest Subsea Energy Interconnector

The world’s longest subsea electricity interconnector recently opened. The UK and Norway are now able to share renewable energy for the first time.

The $2 billion North Sea Link (NSL), a joint venture of National Grid and the Norwegian operator Statnett, has started commercial operations, marking a major milestone in Europe’s journey to be net zero. They estimate that by transmitting electricity from renewable sources from Norway to the UK, NSL will cause avoidance of 23 million metric tons of CO2e emissions by 2030.

The 450-mile cable, which connects the Norwegian area near Stavanger with Blyth in the Northumberland region of the UK, started with a maximum capacity of 700 MW and will gradually increase to a full capacity of 1,400 MW. At full capacity, NSL will provide enough clean electricity to power 1.4 million homes. It is a two-way connection, transporting hydropower from several Norwegian reservoirs and power from Northumberland wind farms. In the summer, when demand is highest and winds are low in the UK, they will get needed power form Norway. In the winter, when some reservoirs freeze and movement is minimized, power will be brought to Norway from the UK wind farms.

NSL is the 5th interconnector for National Grid, which also operates links to Belgium, France and the Netherlands. By 2030, 90% of electricity imported via National Grid’s interconnectors will be from zero carbon sources saving 100 million metric tons of CO2e, equivalent to taking two million cars off the road.

Can this be replicated in the US? Can electricity from hydro, wind, or solar farms be sent subsea between countries or regions in the Western Hemisphere? NSL took 6 years to build, using over 4 million labor-hours and 5,880 labor-days at sea.

CCES has the experts to help you assess your energy sources and help make them as reliable, inexpensive, and green for you as possible. Contact us today at 914-584-6720 or at karell@CCESworld.com.

No Surprise: Energy Prices Soared in 2021; What’s In Store for ‘22?

Energy prices went through a roller coaster ride in 2020 and 2021, dropping during the early months of the COVID-19 pandemic, then rising more than every commodity except one (see later). The rise was driven in large part by basic economics: increased demand for energy due to the economic recovery of the COVID-19 pandemic, which outpaced crude oil and natural gas production, according to the Energy Information Administration (EIA). Producers had cut production during the early months of the pandemic as lockdowns suppressed demand so greatly. Then when demand roared back, it took time to get production out of mothballs and respond to the new strong demand. Extreme weather events also contributed to the rise in energy prices in 2021, such as the Texas winter storm in February and Hurricane Ida in September.

Prices of the energy index group of the S&P Goldman Sachs Commodity Index (GSCI) (https://www.eia.gov/todayinenergy/detail.php?id=50718) rose 54% in 2021. By comparison, most other commodity prices grew by about 20% in 2021. This major rise was most influenced by two crude oil benchmarks, the West Texas Intermediate and Brent, which influences global oil pricing. Natural gas prices increased the least among energy commodities, but still rose by 38% in 2021.

Higher prices for oil and coal and higher prices for carbon emission credits resulted in increased electricity rates worldwide, the International Energy Agency says (https://www.iea.org/commentaries/what-is-behind-soaring-energy-prices-and-what-happens-next). Such market tumult led to global power shortages, particularly in Europe and China, the latter cutting power supply for a time in certain regions, slowing manufacturing and contributing to the current global supply chain concerns.

Which commodity’s price increased more than energy’s in 2021? Something you may need in order to cope with the energy and electric price rises: coffee.

Where are energy prices headed in 2022? There seems to be major disagreements in forecasts. The US government predicts both oil and gas prices will decline in 2022, while several private sector forecasts predict the opposite occurring. The EIA (government) says that production will maintain its high levels throughout 2022 and, therefore, meet growing energy demand as the world recovers from or at least copes with COVID. Plus, the government released oil from its strategic reserves. The EIA predicts a drop in oil (and, therefore, gasoline) prices of about 10-15% in 2022. Several banks and financial institutions do not agree, saying the release from strategic reserves will cause only a temporary leveling of energy prices and that while oil and gas production is being maximized, some demand has still been depressed because of COVID, but will be fully released as the world recovers or copes with the disease. A couple of major banks/institutions predicts a 15-20% rise in oil prices in 2022.

One factor assumed in the models is the behavior of OPEC oil producers. OPEC has stated that it plans to raise oil production in 2022. If they follow through and keep oil production high and consistent, then the government models may be correct. If infighting or other factors depress production, then prices will likely rise in 2022.

Whether energy prices drop some or go up more in 2022, there is no question that energy prices will continue its long-term rise that has been occurring over many years, far outpacing inflation. Companies should take into consideration and assume that their own energy bills will rise significantly in the foreseeable future.

CCES has the experts to help your firm or entity reduce energy usage and save significant costs with tried-and-true strategies, without major disruptions – all the more important as base energy rates are increasing much more than inflation. Contact us today at karell@CCESworld.com or at 914-584-6720.

USEPA Finalizes Aggressive New Automotive Fuel Efficiency Standards

On December 20, 2021, the USEPA finalized new national greenhouse gas (GHG) emissions standards for new passenger cars and light trucks (https://www.epa.gov/regulations-emissions-vehicles-and-engines/final-rule-revise-existing-national-ghg-emissions). After the Trump Administration weakened Obama-era standards, these new ones have snapped them back to be even more ambitious, requiring automakers to meet stricter fuel efficiency standards by model year 2026. These new standards will likely result in automakers greatly shifting production to hybrid and/or electric vehicles shortly. While this will have a positive impact on GHG emissions and fuel usage, there is concern about the secondary demands these standards will cause, such as increased demand for batteries and investments in electric chargers and in the grid to maintain stability, along with lighter-weight components.

Beginning with model year 2023, the new rule will increase the stringency of fuel-efficiency requirements each year, by about 5 to 10%. Average fuel economy label values in model year 2026 will be raised from the old rule’s standard of 32 miles per gallon (mpg) to 40 mpg. The rule contains calculations and arguments that these standards will reduce GHG emissions by billions of tons and save the public hundreds of billions in gasoline expenses per year after it is enforce for awhile. The USEPA is beginning to research into the next stage of emission standards, starting with model year 2027 and to cover other vehicles, such as larger-duty trucks.

There is no question that electric vehicles will need to be a part of the way each manufacturer will ensure that they meet the new standards. The USEPA feels that sales of electric and plug-in hybrid electric vehicles will have to be raised to about 17% by model year 2026 for automakers to achieve compliance, more than doubling the current sales percent. According to the USEPA, the ultimate goal is to achieve “an all-electric, zero-emissions transportation future.”

Many are concerned that the current and predicted short-term infrastructure cannot support such growth, such as the automotive supply chain and convenient electrification for consumers. Electric transmission organizations, power producers, and electricity retailers will need to quickly plan and implement upgrades to transmission infrastructure to meet the anticipated increased demand that will result from a much larger electric fleet nationwide. And this may be a source of lawsuits to stop or reduce the aggressiveness of these new standards.

CCES has the experts to help your entity determine your GHG emissions and reduce it responsibly and economically. Contact us today at 914-584-6720 or at karell@CCESworld.com.

Think Relationships, Not Short-term Results

2021 was a rough year because of the COVID pandemic, and 2022 is off to a rough start, as a record number of people have caught the Omicron variant. Fortunately, hospitalizations and deaths have not soared because so many people are fully vaccinated and boosted. This is clearly a time of self-reflection for all of us as people, entrepreneurs, business leaders. We must come through and work together to survive these tough times, grow, and profit.

As we think about long-term ways to deal with the virus, we should think this way about how we act professionally. A key is relationships between you and the people you deal with. It’s not simple. Developing trusting relationships is a skill that that must be learned and improved upon. The problem is many of us work in a world of outcomes. We are judged by how much we do, how much we sell, how profitable our division is in a given month or quarter. We’ve been trained to be transactional in how we treat projects and people. However, if you only think of colleagues and outsiders as customers to meet a short-term goal we create relationships that are shallow. Developing relationships that are deep, where colleagues and clients are part of a bigger world, leads to better, long-term, lower-stress outcomes.

How does one act more relational? I wish I knew. I wish it were simple. Here are 3 ways to be more relational. Don’t expect to master these overnight, but you will see the positive outcomes happen for you as a person and in business.

  1. RESPECT.  Like the song, spend some time to say hello and inquire respectfully of clients and colleagues, even outside the project. This nearly always pays you back in respect, more teamwork, better outcomes, and, yes, meeting goals, too.
  2. Listen.  Strengthen your listening skills. Pay close attention to what your client or colleague says; don’t “hear” it through your lens. Understand his/her viewpoint, listen with empathy, and understand that the other person has needs, too, and may approach the same project from a different and a refreshing prospective, leading to new opportunities that are mutually beneficial in achieving goals.
  3. Be Yourself.  Don’t role play, like being the “tough boss” or the “cool” leader. Don’t be something you’re not. Instead, be authentic. Care for others and include them in the team. Yes, “lay down the law”, if needed, for consistency, but also treat your colleagues and clients as you would like to be treated yourself.

You may not like some clients and colleagues personally, but treating all with respect, listening, and being yourself will lead to better long-term results, be less stressful for all, and make you feel happier in business, all so important. A good way to start 2022!

And for those of you who know me, if I don’t follow these actions, please let me know! CCES has the experts to help you solve your technical problems when it comes to energy and environment to maximize the benefits, avoid the pain, and disrupting operations as little as possible. Contact us with any questions. We want to team with you and help. Contact us today at 914-584-6720 or at karell@CCESworld.com.