How to Get Sustainability to Be Part of Our Culture
People say we should ignore polls; the country should make decisions based on pure science or pure economics. But the reality is that governments and companies take their cues from public opinion, want to be seen on the “right” side and certainly not in the forefront of something divisive, even if is beneficial. Several studies show a “green gap” between what people tell pollsters about living sustainably and actually doing it. Americans say they want to live sustainably and are willing to pay a premium to do so. But purchase behavior at the store is different. Price and value, not sustainability, rule.
A comprehensive survey by Ogilvy & Mather showed 4 categories of Americans:
• 16% “super greens”, who actually make decisions based on sustainability norms
• 33% “upper middle greens”, who make some decisions based on sustainability
• 33% “lower middle greens”, informed, but make most decisions based on cost
• 18% “green rejectors”.
The problem with the green movement, according to Ogilvy Earth study is that it is too polarized and is trying to counter the green rejectors who are too idealistic to change. The green movement will grow by swaying much of the 33% lower middle greens to be upper middle greens and the 33% upper middle greens to become super greens.
What makes people become more “green”? Two factors: guilt and social costs. If green becomes the norm, people will follow, as they want to show off as “correct” on the issue.
Therefore, to market “green” products better, Ogilvy Earth concluded their research by recommending the 3 P’s: Personal, Plausible, Positive.
• Get away from the “green” tag. Surveys showed that many people perceive that a brand marketed in a highly “green” way is only for the wealthy elite or old hippies, and not for them. Make the product normal and do not scream in big bold letters how green it is. Make prominent that it is a good product that also happens to be good for the environment, if mentioned at all.
• Make it normal. … to be sustainable. Make it personal. On energy bills, there is often a bar graph showing how much electricity you used that month, the same month the year before, and what the “typical” household uses. Surveys show this is very effective in getting people to reduce their electricity usage – that it’s personal and that others use less. Try to do something similar in your messaging.
• Eliminate the “sustainability” tax. Walmart saw that Twinkies were cheaper than apples. How can positive social behavior (eating healthier) succeed when the healthy alternative, already perceived as less satisfying, is also more costly? Walmart made them equal. “Green” cleaning products are perceived as not as effective as conventional ones and more costly. Don’t “tax” virtuous products.
• Bribe shamelessly and punish wisely. Give prizes, rewards for being green. As for “punishment”, one major gym chain charges its members more if they use the gym less than frequent users, hoping to encourage greater use, increasing the chance of renewal. Can something similar happen with “green” products?
• Don’t stop innovating and educating. Introduce new products and designs and educate consumers. Some seek this. For others (lower middle), an innovation may hit home and get them to try things they would not earlier.
• Package normally. Just because a product is “green”, it does not have to be packaged in burlap and colored green. It can still be packaged as stylishly as a non-green product. “Showing” green is outside the norm, which you do not want.
• Hedonism over altruism. Change is more likely occur if glamorous. An example is “organic chocolate”. While this may repel some, this can appealing to people’s strong desires, while assuaging some guilt. Toyota and Ford have marketed their hybrid and electric cars through standard means that it is a good, reliable car with the fact that it pollutes less and saves gasoline costs as a sidelight.
Business Attitudes
According to the Ogilvy Earth studies, businesses are reluctant to go green for a major reason. Managers and the business itself are reluctant to change anything (put their “necks” on the line) for something out of the mainstream without a virtual guarantee of success or major benefit to the company. The company is concerned that either the green efforts will not be appreciated because few people are interested or people will be skeptical about green claims and believe it is greenwashing. It is easier to do nothing.
Present facts of the business benefits of going green to counter worries. The key is not to sell ideology (save the Earth), but instead have a company do good because it will be good for careers and the business. As they get used to the good acts, more will come.
Get more useful information in our blog:
www.CCESworld.com/blog
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This Environmental News for You is meant to provide background on green attitudes. CCES experts can help you in the technical aspects of your sustainability or “green” program.
Posted: September 19th, 2011 under Uncategorized.
Tags: green, Sustainability
Comments: 1
